• Inspect
  your items upon delivery.
• Contact
  us immediately if you suspect damage or a fault.
• Email
  support@thelightinggallery.co.uk or call us with:
• Photo
  of the damaged packaging and product
• Order
  number and item details
• We'll
  arrange to repair, replace, or refund at no additional cost.
• New
  items dispatched the same business day where possible.

• Customisations
  (e.g., bespoke finishes, cut-to-length LED tape):
• Non-returnable,
  except in cases of damage or product fault.
• If
  issues with custom products arise, contact us ASAP for resolution.

• For
  standard returns, we provide prepaid labels.
• Unless
  faulty, customers are responsible for return shipping costs.
• For
  damaged goods, we’ll collect the item or arrange courier pickup.

• Refunds
  issued to the original payment source once the item is inspected.
• Most
  refunds are processed within 5 business days, depending on
  provider.
• Custom
  and bespoke products may incur restocking fees — we’ll disclose any fees
  upfront.

Returns (standard or damaged) do not apply if:

• The
  product shows signs of misuse, installation faults, or damage
  post-delivery.
• Non-faulty
  damaged items are returned without proper handling or packaging.
• Faults
  arise due to installation mistakes (e.g., voltage mismatch, inappropriate
  application).
• Third-party
  components are used that are incompatible with our systems.

1. Email
   returns@thelightinggallery.co.uk with details.
2. Wait
   for an email confirmation and return label.
3. Pack
   the product securely and drop off at designated courier.
4. We’ll
   handle restocking, inspection, and refund process.