Privacy

Privacy Policy

The Lighting Gallery is committed to protecting your privacy. This policy explains how we collect, store, and use your personal information and your rights regarding it.

Information We Collect

In the course of providing our services, we may collect and process personal data such as:

  • Your name, address, email address, and phone number
  • Payment information for transactions
  • Technical data from your devices (e.g., IP address, browser type, and referral URLs)

We may also store and access information via secure systems (e.g., password-protected servers or encrypted mobile access) and communicate via secure channels such as WhatsApp when necessary.

How We Use Your Information

We only use your information for the following purposes:

  • To process orders and handle customer service inquiries
  • To record our communications with customers and prospects
  • To improve our website and services through statistics and feedback
  • To administer and optimise our website experience

If you've requested installation support, your contact details may be shared with third-party installers strictly for that purpose.

Marketing Communication

We may ask for your consent (opt-in) to send updates about The Lighting Gallery via email, phone, SMS, or post. If you opt in, your contact details may be shared with trusted providers (e.g., mailing platforms) who process communications on our behalf — all under data protection obligations.

You may unsubscribe at any time using the link in our emails or by contacting us directly.

Third-Party Processing & Data Security

We may share your data with companies under common ownership or contracted service providers, always under strict data processing agreements to ensure:

  • Your data is only used for authorised purposes
  • It remains secure and confidential
  • It is stored within the UK or EU

We do not share your information with third parties for their own marketing.

In the event of a business sale or acquisition, your information may be transferred to the new owner as part of the business assets.

Disclosure to Authorities

We may disclose your personal data if legally required to do so, for example, to police or regulatory bodies investigating illegal activities.

Account Deletion & Data Retention

You may request deletion of your data at any time. Once deleted, the data cannot be reinstated. However, we may retain certain information if required by law or necessary for legal or contractual obligations.

Cookies

We use cookies to improve functionality and analytics, including:

  • Strictly necessary cookies (e.g., for login or security)
  • Performance cookies (e.g., Google Analytics, Facebook Pixel)
  • Functionality cookies (e.g., user preferences, chat history)

To manage cookies or learn more, visit aboutcookies.org. You can also adjust preferences via our website’s cookie manager or opt-out tools like the Network Advertising Initiative.

Your Rights & Contact

You have the right to:

  • Request access to your personal data
  • Request correction or deletion
  • Withdraw consent to data processing
  • Raise concerns with the UK Information Commissioner’s Office (ICO)

Contact Us

The Lighting Gallery
Registered Office: [Insert Address]
Email: privacy@thelightinggallery.co.uk
(Please include “PRIVACY” in the subject line)

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